The Salesforce platform itself can be made HIPAA compatible. Salesforce, as a counterparty, must enter into a counterparty agreement with covered companies on whose behalf it performs functions with PHI. Salesforce will enter into a partnership agreement with the companies covered. When data is displayed inside the Salesforce platform, the data is designated as dormant data. Sleeping data, which is data stored on a server, must be backed up in order to preserve its integrity. There are several tools that can be used for data authentication, including magnetic disks, bug-fixed memory, control mass technology and digital signatures. An organization must also be able to authenticate users to ensure that they have the right to post PHIs, if a covered company takes these steps and its business partner signs the partner`s agreement and complies with the hipaa privacy rule and the HIPAA security rule, there is no compliance issue in the sales service cloud – the situation is HIPAA compliant. Q: Est-Salesforce.com sign a BAA? A: Yes, they do it all the time, and they have a standard agreement. The remainder of the matching agreement defines the responsibilities of each party, including responsibilities with respect to POs. The relevant provisions of the contract include: HIPAA applies to both moving and dormant data. Moving data is data transmitted over a public network such as the Internet. This data must be encrypted during transmission.
Whenever our hypothetical support ticket is answered above (unlike playback), PHI is copied into the current ticket directory. This thread, because it is sent by the covered entity electronically to the customer, becomes moving data as soon as it begins its journey through the Internet. As far as data is moving, the data is interested in the data, which Service Cloud continues to work as a business partner – it does an activity for a covered company in which PHI is involved. Salesforce signs a counterparty agreement, whether data whose transfer or use is suspended or in motion. Service Cloud is often used as a business partner for covered entities. A “business associate” is a person or entity that performs certain functions or activities involving the use or disclosure of protected health information (PHI) for a covered business. In the case of Salesforce Marketing Cloud, it could certainly be considered a business partner if it provides services to covered businesses. If salesforce.com acts as a business partner on behalf of a covered company, Salesforce must enter into a Commercial Salesforce commercial agreement with the covered company, in accordance with HIPAA rules. In the standard counterparties agreement, salesforce also notes that neither it nor its subcontractors produce PHI. In the agreement, salesforce recognizes that Salesforce can receive, maintain or transfer data from patients or customers representing PIs as part of the service delivery, making Salesforce a business partner.